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Stellenangebotsbeschreibung: Location: Barcelona, Spain AND Essen, GermanyEmployment type: Contract Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:- Monitor intraday metrics (volumes, productivity, KPIs) to ensure staffing levels align with service level agreements.- Adjust schedules and call/skill routing based on real-time performance and volumes.- Provide real-time and post-mortem performance reports to Operations leaders.- Communicate intraday challenges impacting service levels and recommend actions.- Offer feedback and guidance to team members for performance improvement and development.- Identify improvement opportunities and provide actionable insights to leadership.- Assist in the execution of real-time projects and initiatives.REQUIREMENTS- Native or fluent in English (C1 l...